Privacy Policy

Introduction

TrueVine Systems ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit truevinesystems.com or use our services, and how we use, share, and protect that information.

Information We Collect

• Contact details you submit through forms, calls, chat, or booking pages (name, email, phone, business info).
• Usage data such as pages visited, referring source, device type, and approximate location, collected via cookies and analytics.
• Communications you send us by email, SMS, or our chat widget.
• Payment information handled by our payment processor (Stripe). We do not store full card numbers.

How We Use Your Information

• To respond to inquiries and schedule calls.
• To deliver, maintain, and improve our services.
• To process payments and send related receipts or notices.
• To send service updates and, with your consent, marketing messages.
• To comply with legal obligations and protect our rights.

Sharing of Information

We do not sell your personal information. We share it only with service providers who help us operate our business (for example, hosting, analytics, CRM, email/SMS delivery, and payment processing), and when required by law.

Cookies & Tracking

We use cookies and similar technologies to remember preferences, measure site performance, and improve user experience. You can disable cookies in your browser settings, though some features may not work properly.

SMS & Email Communications

If you opt in, we may send you SMS or email messages related to your inquiry, appointment, or account. Message and data rates may apply. You can opt out at any time by replying STOP to texts or unsubscribing from emails.

Data Retention & Security

We keep your information for as long as needed to provide our services and meet legal requirements. We use reasonable technical and organizational measures to protect it, but no method of transmission over the internet is 100% secure.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal information. To make a request, contact us at the address below.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.

Contact Us

Questions about this policy? Email hello@truevinesystems.com or call (912) 501-6896.